Your clients stop calling because they can already see the answer
An iOS and Android app where a client watches their license being processed, uploads what you asked for, and orders their next visa. Most licensing companies in the region offer nothing like it.
- Documents received
- Payment confirmed
- Name reservation
- License issued
Half your operations team's day is answering 'any update?'
It's a reasonable question. The client has paid, handed over their passport, and heard nothing for six days. The only tool they have for finding out is you.
- Coordinators interrupted constantly for status updates they have to go and look up.
- Clients who feel ignored even when the application is moving fine.
- Document requests lost in email, chased three times, delivered as a phone photo.
- No way for a client to see that the delay is on their side.
Six screens that do the chasing for you
License progress
Milestones, the current step, and an estimated completion date. If you are waiting on the client, the app says so plainly rather than showing a stalled bar.
Pending actions
The app tells the client exactly what is needed, whether a passport copy, a signature or a decision, and lets them upload it there and then. No email thread, no attachment size limits.
Service requests
Browse the catalogue, submit a request, watch its timeline, cancel it if plans change. A visa request takes about as long to raise as a WhatsApp message would.
Updates feed
Everything happening across all their companies in one stream. Partner agencies see the feed for every client they own.
Support
In-app chat through Chatwoot, plus a one-tap WhatsApp launcher for clients who would rather message you the usual way.
Partner mode
The same app, scoped differently. An agency signs in and monitors every one of their clients’ applications from their phone, without seeing anyone else’s.
Retention, not decoration
The app is where a one-off license sale turns into a client who stays. Ordering a visa from a phone in ten seconds is a much lower-friction path than emailing an agent and waiting.
- Ongoing service revenue is easier to capture when requesting is trivial.
- Clients who can see progress complain less and refer more.
- Document turnaround gets faster because the ask arrives on the right screen.
- Partner agencies stay loyal when they can monitor their book from a phone.
There's a no-login tracker too
Every application also has a public progress page reachable through a secure tokenised link. Send it in a WhatsApp message and the client sees the same milestones and ETA without downloading anything.
On notifications: clients see updates when they open the app, and by email. There is no mobile push and no SMS, so the app is a place clients check rather than something that interrupts them.
See the app and the back office side by side
We'll move an application forward on the web and you can watch the client's phone update. It's the fastest way to understand what the platform is for.